Frequently Asked Questions

Orders

How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email. Use this to track your delivery.

Can I change or cancel my order?
We process orders quickly, so please contact us at justin@imprv.co.uk as soon as possible if you need to make changes.

Sizing

How do I find my size?
Visit our Size Guide for detailed measurements and fit advice.

Do IMPRV pieces run true to size?
Our pieces are designed to fit true to size with a sculpting, supportive fit. If you're between sizes, we recommend sizing up.

Returns & Refunds

What is your returns policy?
We accept returns within 30 days of delivery on unworn, unwashed items with tags attached. Visit our Shipping & Returns page for full details.

How long do refunds take?
Refunds are processed within 5-7 business days of receiving your return.

Products

How should I care for my IMPRV pieces?
Machine wash cold, inside out, on a gentle cycle. Do not tumble dry. Lay flat to dry to maintain shape and fabric quality.

Still have a question?
Email us at Justin@imprv.co.uk and we'll get back to you within 24 hours.